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Frequently Asked Questions & Warranty Information Why buy from Etechonline:: A professional web-based business Do you have Layby available? Yes, all our items can be put on layby by request. Our layby terms are: Do you have Finance available? Yes, finance can be applied for online in conjuction with Perriam Financial Services. Simply complete the online application, ensure you place "Quantel 2011 Limited" in the dealer box at the top of the application to ensure fast processing of your finance. Once approved Periam Financial Services will contact us and deposit the funds into our account and we will send your purchase asap. This can take as little as a couple of hours to be completed.
What's covered by a Warranty? All warranty claims are handled by Quantel 2011 Limited, brand support service centres or our New Zealand suppliers. Quantel 2011 Limited warrants the product(s) to be free of defects in material and workmanship from the purchase date for the period stated. All our warranties are usually replacement or repair of the product. If the item is unable to be repaired or replaced, then another model of similar or better specifications may be substituted. In the event repair or replacement is not available, we will issue you with a full refund of the purchase price (shipping and handling are non-refundable). For more information please refer to our Policies Are you GST registered and can provide a GST invoice? Yes, we are GST registered company. Attached to most orders we send is a GST invoice, usually attached in a packing slip. When you receive your package, there may be a clear slip on the outside with your address on it, otherwise you can request an invoice to be posted, faxed or emailed. Please retain your invoice, as it contains our contact details, is proof of purchase and is required in the unfortunate event a warranty claim is required. Do you have brand, and model 'xxxxx' part number? WHAT WE HAVE? We stock many different line items of Car Audio, LCD, HDTV, Digital Cameras & Accessories, GPS Units, LCD Monitors, Printers – Laser/Multifunction/Inkjet & Fax Machines, Scanners, Games & Software, Projectors, Video Cameras, Lounge & Dining Suites, Digital Photo Frames, Laptops & Accessories, Home/Business Security Systems, wireless products & many more electronics on our stock lists waiting to be listed. Can't find what you are looking for? We may not have listed it just yet.. so please ask us a question quoting the brand and model number you require from us and we will respond as soon as possible with availability. We accept many forms of payment for most products, unless stated different. Direct Bank Deposit Direct bank deposits through any ASB Bank branch will appear immediately in our account letting us ship your order that day, *provided it's deposited before 3.30pm and email confirmation has been sent. If you don't have an ASB Bank branch in your town, you can visit your regular bank and ask them to do a transfer from your account into ours. This is not instant, however, and will most likely go in overnight. Note: Remember to ask the teller to add your name as the reference for the deposit, as this is the only way to tell what payment is for what order! If you forget your reference number, please use any other identifying details such as your name or email address as the reference instead, then let us know by email. Internet/Phone Bank Transfer Bank transfers via Internet or phone are usually the easiest way to deposit funds into our account. Transfers usually go in overnight, (it occasionally takes 2 days depending on the bank) providing you set them up before 8pm that day. If you are an ASB Bank customer, the transfer will be instant and we can view the reference you used to easily match to your purchase and then can send your item asap. Please contact your bank for more information about these services. *Note: Transfers set up after 8pm Friday evenings or on a weekend or public holiday will be processed on the next business day, which means the payment will usually show on the second next business day. Eg. A transfer setup after 8pm Friday evening or over the weekend will be processed Monday night and will show in our account on the following Tuesday morning for processing. Credit Card Payment by Visa/MasterCard Credit Cards only is offered on all items, which makes it quick and easy to get you items on there way to you. Cash
Cheque Payment by personal or company cheque is accepted, note that your order will be held to aloow five working days for the cheque to clear before sending out your order. If you need your item(s) in a hurry, one of the other payment options is highly recommended. We also accept bank cheque's and as there is no clearance necessary, we will send your order out the day we receive it.
Combined Shipping We can combine orders to save on shipping costs. Please email us if you are unsure of the cost. What Courier do you use? We use at our discretion NZ Couriers, Courier Post, Castle Parcels, Post Haste, PBT and New Zealand Post. All items are well-wrapped, and insured. We want your order to arrive in the same condition it was sent out in! Your order will be sent in a courier satchel, wrapped, a box or smaller items may go by post if listing shows. Packages can be signature required track 'n' trace courier for your protection. So if there will be no one home to sign during courier delivery times, please ensure alternate delivery address is submitted so you can sign for it if required. Please supply a physical address where at all possible as this will help to keep costs down for you. Courier Post and NZ Post are the only couriers that deliver to PO boxes and as these companies are more expensive than our other courier companies we cannot always send purchases this way, if you are unsure ask a question prior to purchasing. How long will the delivery of my purchase take? Usually, for ASB bank payments received before 3:30pm, we aim to send the order out that day. If you pay by credit card before 4:00pm we will endeavor to send your parcel out that day also. Please let us know if you require your parcel urgently as overnight delivery is available by request, an additional charge will be required over and above listed shipping prices, delivery time is not guaranteed. Our couriers are usually overnight for main centres in the South Island, and 1-2 working day services to all main centres in the North Island, delivery time is not guaranteed. For rural deliveries, far out areas, and islands please allow an extra two or three days above the normal delivery time. Australia (3-10 days) Yes with *some items, we can attempt a **1-4 hour delivery service for items if stocked in one of our *warehouses near your location. Simply call one of our staff members on the number below. (*In addition to listed Base Shipping Prices in each product listing you will be charged an additional shipping rate per item(s) before the item can be dispatched on any urgent delivery service (and cleared/viewable in our account, verbal confirmation by phone is required).
Special shipping requirements If you have any special requirements with regards to shipping/delivery (e.g you're buying it as a gift), let us know prior to the item being dispatched and we will try our best to assist. Gift Wrapping, is it 'FREE' at Christmas? Yes, 'gift wrapping' is free from November 1st - December 15th every year. $10 for anytime rest of year
What if I'm rural, do you charge extra? We do not charge any additional fees for rural deliveries. Note: Rural deliveries will take an extra two to three days above the normal delivery time, as it has to be passed on to the rural contractor. If you're in a hurry and need your order sooner, please arrange a non-rural address or arrange to pick it up at your nearest courier depot prior to the item being dispatched. Am I rural, how can I tell? An automatic email will be sent the evening your order is dispatched. This email contains information on when the package was sent, what address it was sent to, what courier it was sent on and your tracking number. It also contains information on how you can contact the courier to track your package or to find out what time the driver will be in your area. What is the status of my order? Login to our secure checkout with you purchased auction number and email address to see the progres. Or visit our eTrack Courier Tracking page and enter your tracking number
Sorry! we are an online business only, our warehouses do not currently have a showroom or collection facility available. We offer a prompt, reliable service that are sure to meet your expectations. Kind regards, Bruce Williamson. Quantel 2011 Limited. Faulty Goods
Etechonline complies with the Consumer Guarantees Act and stands by all its requirements. If a product is faulty we will endeavor to rectify the situation as soon as possible. 1) Faulty product will be returned back to us at the customers cost with a complete written description of what is faulty on the supplied RMA (Return Merchandise Authority) form, which can requested by email from Quantel 2011 Limited. This helps us to identify what is wrong and process your return more efficiently and smoothly. 2) Quantel 2011 Limited reserves the right to repair or replace the goods within a reasonable length of time, in some case this may need to be extended if parts are unavailable. In the event that your product cannot be repaired or replaced we will offer a refund of the purchase price, excluding freight, and return shipping costs incured by the customer. Every effort will be made to comply with your requests where possible. 3) Quantel 2011 Limited reserves the right to inspect all claims of faulty product. If the product is found to be in correct working order, the customer will be contacted with our decision. |
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